{"id":3156,"date":"2025-10-14T16:27:23","date_gmt":"2025-10-14T16:27:23","guid":{"rendered":"https:\/\/mayanulagu.com\/?page_id=3156"},"modified":"2026-01-05T14:02:19","modified_gmt":"2026-01-05T14:02:19","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/mayanulagu.com\/index.php\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3156\" class=\"elementor elementor-3156\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-61c72c24 e-flex e-con-boxed e-con e-parent\" data-id=\"61c72c24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6385bfe0 elementor-widget elementor-widget-heading\" data-id=\"6385bfe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67f4763f color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"67f4763f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"220\" data-end=\"575\">At <strong data-start=\"223\" data-end=\"237\">Mayanulagu<\/strong>, we value our customers and stand by the quality of every natural and traditional product we offer. Each item is prepared with care and authenticity, following our Tamil traditional methods. We want you to feel completely satisfied with your purchase. Please read our Return &amp; Refund Policy below for a smooth and transparent experience.<\/p><h5 data-start=\"577\" data-end=\"611\"><strong data-start=\"581\" data-end=\"611\">1. Eligibility for Returns<\/strong><\/h5><ul data-start=\"613\" data-end=\"1211\"><li data-start=\"613\" data-end=\"687\"><p data-start=\"615\" data-end=\"687\">Returns must be requested within <strong data-start=\"648\" data-end=\"658\">7 days<\/strong> from the date of delivery.<\/p><\/li><li data-start=\"688\" data-end=\"801\"><p data-start=\"690\" data-end=\"801\">Products must be <strong data-start=\"707\" data-end=\"761\">unused, undamaged, and in their original packaging<\/strong> with all tags and accessories intact.<\/p><\/li><li data-start=\"802\" data-end=\"907\"><p data-start=\"804\" data-end=\"907\">Items that are used, broken, or altered after delivery will <strong data-start=\"864\" data-end=\"883\">not be eligible<\/strong> for return or refund.<\/p><\/li><li data-start=\"908\" data-end=\"1123\"><p data-start=\"910\" data-end=\"1123\">As our products are <strong data-start=\"930\" data-end=\"968\">natural and traditionally prepared<\/strong> (such as cold-pressed oils, native rice, or handcrafted items), <strong data-start=\"1033\" data-end=\"1082\">slight variations in texture, aroma, or color<\/strong> are normal and not considered defects.<\/p><\/li><li data-start=\"1124\" data-end=\"1211\"><p data-start=\"1126\" data-end=\"1211\">For <strong data-start=\"1130\" data-end=\"1160\">hygiene and safety reasons<\/strong>, opened or used food items <strong data-start=\"1188\" data-end=\"1210\">cannot be returned<\/strong>.<\/p><\/li><\/ul><h5 data-start=\"1213\" data-end=\"1238\"><strong data-start=\"1217\" data-end=\"1238\">2. Return Process<\/strong><\/h5><p data-start=\"1240\" data-end=\"1262\">To request a return:<\/p><ul data-start=\"1263\" data-end=\"1588\"><li data-start=\"1263\" data-end=\"1411\"><p data-start=\"1265\" data-end=\"1411\">Contact our support team at \ud83d\udce7 <strong data-start=\"1296\" data-end=\"1322\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1298\" data-end=\"1320\">support@mayanulagu.com<\/a><\/strong> or WhatsApp\/Call \ud83d\udcde <strong data-start=\"1343\" data-end=\"1362\">+91 93611 53412<\/strong> with your order details and reason for return.<\/p><\/li><li data-start=\"1412\" data-end=\"1508\"><p data-start=\"1414\" data-end=\"1508\">Share <strong data-start=\"1420\" data-end=\"1457\">clear photos or an unboxing video<\/strong> of the product to help us validate your request.<\/p><\/li><li data-start=\"1509\" data-end=\"1588\"><p data-start=\"1511\" data-end=\"1588\">Once your request is approved, our team will provide <strong data-start=\"1564\" data-end=\"1587\">return instructions<\/strong>.<\/p><\/li><\/ul><p data-start=\"1590\" data-end=\"1793\">If the return is due to an error on our part (wrong or damaged product), <strong data-start=\"1663\" data-end=\"1704\">we will bear the return shipping cost<\/strong>.<br data-start=\"1705\" data-end=\"1708\" \/>For all other cases, the <strong data-start=\"1733\" data-end=\"1792\">return shipping charges must be covered by the customer<\/strong>.<\/p><h5 data-start=\"1795\" data-end=\"1819\"><strong data-start=\"1799\" data-end=\"1819\">3. Refund Policy<\/strong><\/h5><ul data-start=\"1821\" data-end=\"2108\"><li data-start=\"1821\" data-end=\"1905\"><p data-start=\"1823\" data-end=\"1905\">Refunds will be processed <strong data-start=\"1849\" data-end=\"1881\">after we receive and inspect<\/strong> the returned product.<\/p><\/li><li data-start=\"1906\" data-end=\"2014\"><p data-start=\"1908\" data-end=\"2014\">Once approved, refunds will be issued to your <strong data-start=\"1954\" data-end=\"1981\">original payment method<\/strong> within <strong data-start=\"1989\" data-end=\"2011\">7\u201310 business days<\/strong>.<\/p><\/li><li data-start=\"2015\" data-end=\"2108\"><p data-start=\"2017\" data-end=\"2108\"><strong data-start=\"2017\" data-end=\"2053\">Shipping fees are non-refundable<\/strong>, unless the return is due to an error from Mayanulagu.<\/p><\/li><\/ul><h5 data-start=\"2110\" data-end=\"2136\"><strong data-start=\"2114\" data-end=\"2136\">4. Exchange Policy<\/strong><\/h5><ul data-start=\"2138\" data-end=\"2368\"><li data-start=\"2138\" data-end=\"2209\"><p data-start=\"2140\" data-end=\"2209\">Exchanges are available <strong data-start=\"2164\" data-end=\"2206\">only for damaged or defective products<\/strong>.<\/p><\/li><li data-start=\"2210\" data-end=\"2308\"><p data-start=\"2212\" data-end=\"2308\">You must inform us within <strong data-start=\"2238\" data-end=\"2262\">48 hours of delivery<\/strong> with clear photos and\/or an unboxing video.<\/p><\/li><li data-start=\"2309\" data-end=\"2368\"><p data-start=\"2311\" data-end=\"2368\">After verification, we\u2019ll arrange a <strong data-start=\"2347\" data-end=\"2367\">free replacement<\/strong>.<\/p><\/li><\/ul><h5 data-start=\"2370\" data-end=\"2401\"><strong data-start=\"2374\" data-end=\"2401\">5. Non-Returnable Items<\/strong><\/h5><p data-start=\"2403\" data-end=\"2458\">The following items <strong data-start=\"2423\" data-end=\"2457\">cannot be returned or refunded<\/strong>:<\/p><ul data-start=\"2460\" data-end=\"2629\"><li data-start=\"2460\" data-end=\"2489\"><p data-start=\"2462\" data-end=\"2489\">Used or opened food items<\/p><\/li><li data-start=\"2490\" data-end=\"2530\"><p data-start=\"2492\" data-end=\"2530\">Custom-made or personalized products<\/p><\/li><li data-start=\"2531\" data-end=\"2587\"><p data-start=\"2533\" data-end=\"2587\">Products purchased during sale or promotional offers<\/p><\/li><li data-start=\"2588\" data-end=\"2629\"><p data-start=\"2590\" data-end=\"2629\">Gift vouchers or special combo offers<\/p><\/li><\/ul><h5 data-start=\"2631\" data-end=\"2660\"><strong data-start=\"2635\" data-end=\"2660\">6. Order Cancellation<\/strong><\/h5><ul data-start=\"2662\" data-end=\"2876\"><li data-start=\"2662\" data-end=\"2723\"><p data-start=\"2664\" data-end=\"2723\">Orders can be <strong data-start=\"2678\" data-end=\"2707\">cancelled within 24 hours<\/strong> of placement.<\/p><\/li><li data-start=\"2724\" data-end=\"2797\"><p data-start=\"2726\" data-end=\"2797\">Once an order is processed or dispatched, it <strong data-start=\"2771\" data-end=\"2794\">cannot be cancelled<\/strong>.<\/p><\/li><li data-start=\"2798\" data-end=\"2876\"><p data-start=\"2800\" data-end=\"2876\">Approved cancellations will be refunded to your <strong data-start=\"2848\" data-end=\"2875\">original payment method<\/strong>.<\/p><\/li><\/ul><h5 data-start=\"2878\" data-end=\"2899\"><strong data-start=\"2882\" data-end=\"2899\">7. Contact Us<\/strong><\/h5><p data-start=\"2901\" data-end=\"2976\">For any return, exchange, or order-related queries, please reach out to us:<\/p><p data-start=\"2978\" data-end=\"3220\">\ud83d\udce7 <strong data-start=\"2981\" data-end=\"2991\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2992\" data-end=\"3014\">support@mayanulagu.com<\/a><br data-start=\"3014\" data-end=\"3017\" \/>\ud83d\udcde <strong data-start=\"3020\" data-end=\"3041\">Phone \/ WhatsApp:<\/strong> +91 93611 53412<br data-start=\"3057\" data-end=\"3060\" \/>\ud83c\udfe0 <strong data-start=\"3063\" data-end=\"3075\">Address:<\/strong><br data-start=\"3075\" data-end=\"3078\" \/><strong data-start=\"3078\" data-end=\"3092\">Mayanulagu<\/strong><br data-start=\"3092\" data-end=\"3095\" \/>S4\/509, Mariyasoosai H.M.,<br data-start=\"3121\" data-end=\"3124\" \/>New Town 2nd Street, Malaikovil,<br data-start=\"3156\" data-end=\"3159\" \/>Tiruverumbur, Tiruchirappalli,<br data-start=\"3189\" data-end=\"3192\" \/>Tamil Nadu \u2013 620013, India<\/p><p data-start=\"2978\" data-end=\"3220\">Legal Name:Keerthana N<\/p><p data-start=\"3222\" data-end=\"3260\"><strong data-start=\"3222\" data-end=\"3260\">Thank you for choosing Mayanulagu.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy At Mayanulagu, we value our customers and stand by the quality of every natural and traditional<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3156","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mayanulagu.com\/index.php\/wp-json\/wp\/v2\/pages\/3156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mayanulagu.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mayanulagu.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mayanulagu.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mayanulagu.com\/index.php\/wp-json\/wp\/v2\/comments?post=3156"}],"version-history":[{"count":3,"href":"https:\/\/mayanulagu.com\/index.php\/wp-json\/wp\/v2\/pages\/3156\/revisions"}],"predecessor-version":[{"id":5767,"href":"https:\/\/mayanulagu.com\/index.php\/wp-json\/wp\/v2\/pages\/3156\/revisions\/5767"}],"wp:attachment":[{"href":"https:\/\/mayanulagu.com\/index.php\/wp-json\/wp\/v2\/media?parent=3156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}